Terms & Conditions

1. Agreement
By signing up for a membership at Prime Fitness, you agree to the following Terms & Conditions. It is the responsibility of each member to read and understand these terms before joining. Prime Fitness reserves the right to update these terms as needed, with notice provided to members.

2. Membership & Payments

Memberships operate on a recurring payment basis and renew automatically each month.
Each membership has a one-month minimum commitment. Members must provide notice for cancellation before the next billing cycle (see Cancellation Policy below).
Payments will be processed on the agreed billing date via the selected payment method.
Prices may be subject to an annual increase in line with inflation.

3. Cancellations & Refunds

Members must provide a minimum of 7 days’ notice before the next billing cycle to cancel their membership. Cancellations should be submitted in writing to Ryan Dowse.
No refunds will be issued for partial months or unused sessions.
Prime Fitness reserves the right to terminate memberships if a member fails to adhere to gym rules or behaves inappropriately.

4. Health & Safety

Members confirm that they are physically fit and able to participate in exercise without any medical conditions that could be adversely affected by physical activity.
Prime Fitness is not liable for injuries sustained while using the facilities unless due to gross negligence or intentional misconduct.
Members must follow all staff instructions regarding safety, equipment use, and facility rules. Failure to comply may result in termination of membership.

5. Access & Gym Use

Membership grants access to Prime Fitness only during specified session slots.
Opening hours and session times may vary, particularly around bank holidays, at the discretion of Prime Fitness.
Shared memberships are available as a designated membership option. However, unauthorised sharing of a membership or allowing non-members to access the gym is strictly prohibited and may result in membership termination.

6. Liability & Waiver

Members assume all risks associated with exercise and the use of gym facilities.
Prime Fitness is not responsible for personal belongings lost, stolen, or damaged within the premises.
Members must report any injuries, accidents, or faulty equipment to staff immediately.

7. Code of Conduct

Members must respect staff and other gym users at all times.
The use of inappropriate language, harassment, or aggressive behaviour will not be tolerated and may result in termination of membership.
All equipment must be used properly and returned to its designated place after use.

8. Membership Freezes

Members may request a temporary freeze of their membership for medical reasons or extended travel.
Freeze requests must be submitted in writing to Ryan Dowse and are subject to approval.
Memberships may be frozen for a maximum of three months per year.

9. Data Protection & Privacy

Prime Fitness collects and stores personal data to manage memberships and communicate with members.
Member information will not be shared with third parties without consent, except as required by law.
Members have the right to request access to or deletion of their personal data.

10. Termination by Prime Fitness

Prime Fitness reserves the right to terminate a membership if a member fails to comply with these Terms & Conditions.
In cases of termination due to misconduct, no refunds will be provided.
Members have the right to appeal a termination decision by submitting a written request to Ryan Dowse.

11. Emergency Procedures

In case of a medical emergency, members must alert staff immediately.
In the event of an evacuation, members must follow staff instructions and exit the premises safely.
Emergency exits and procedures are clearly marked within the facility.

12. Acceptance of Terms
By signing up for a membership, members acknowledge and accept these Terms & Conditions. Continued use of the gym services after any updates to the terms constitutes acceptance of the revised terms.

For any questions regarding these Terms & Conditions, please contact Ryan Dowse.

PRIVACY POLICY

At Prime Fitness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our personal training services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Collection of Personal Information:

We may collect personal information from you when you sign up for our personal training services, fill out forms, communicate with us via email or phone, or interact with our website. This information may include but is not limited to your name, email address, phone number, billing information, health history, fitness goals, and any other information necessary for providing personalised training services.

2. Use of Personal Information:

We use the personal information collected from you to provide our personal training services, communicate with you, process payments, tailor our services to your individual needs, and improve our overall service quality. We may also use your information to send you promotional materials, updates, or newsletters related to Prime Fitness services.

3. Disclosure of Personal Information:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, conducting our services, or servicing you, as long as those parties agree to keep this information confidential. Additionally, we may disclose your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Client Consent for Media Sharing:

By engaging with our personal training services, you agree to allow Prime Fitness to capture and share photos or videos of you during training sessions within the gym premises for the purpose of promoting our services on social media platforms and within Prime Fitness marketing content. Your consent includes but is not limited to sharing your images or videos on Prime Fitness' website, social media accounts (such as Facebook, Instagram, Twitter, etc.), promotional materials, and advertisements.

5. Security of Personal Information:

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal information. We use industry-standard encryption methods to protect your data during transmission and store it securely on our servers.

6. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes made to this policy will be reflected on this page. It is your responsibility to review this Privacy Policy periodically for any updates or changes.

7. Contact Us:

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at [info@primefitness.uk.].

By accessing or using Prime Fitness personal training services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

Last Updated: [09/07/2025]